Enterprise Project Service Examples

Retail

Entertainment

Hardware Maintenance, Managed Print Services

Customer since 2000, nationwide locations

• 350+ sites
• 12,000+ units including:
  • 4,875 POS terminals
  • 1,410 POS receipt printers
  • 3,015 specialty printers
  • 325 kiosk PCs
  • 560 cash drawers
  • 325 laser printers
  • 2,050 back office PCs

Projects

2010: Selected for a four-year project at 256 locations, including hardware procurement, staging, rack build, and onsite implementation for a major technology upgrade. Secur-Serv staged and installed nearly 3,500 specialty servers and nearly 250 Cisco routers.

Secur-Serv has also executed:

• A 6,000+ point-of-sale device refresh
• A specialty hardware rollout of 10,000+ units
• A major technology enhancement at 32 acquired sites involving procurement of servers, routers, switches, Voice over IP phones, and onsite implementation
• Procure, build, configure, and palletize 186 specialized server racks for shipment to overseas locations

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Automotive

Managed Print Services

Customer since 2002, nationwide locations

• 1,071 sites
• 4,854 printers including multi-function and label printers on maintenance

Projects

IT configuration and standardization for multiple chain acquisitions

The customer was so happy with the Secur-Serv service model that after being acquired, they insisted that Secur-Serv provide the Managed Print Service rather than the OEM of their printer refresh

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Home Goods

Hardware Maintenance

Customer since 2002, nationwide locations

• 97 store sites
• 3,450 units maintained and serviced including:
  • 615 POS touchscreen displays
  • 765 POS receipt printers
  • 190 thermal label printers
  • 685 handheld barcode scanners
  • 625 cash drawers
  • 475 monochrome laser printers
  • 95 color laser printers

Projects

POS anti-skimming project: 220 credit card readers/brackets replaced with new anti-skimming technology; installed onsite at 18 stores

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Home Goods

Hardware Maintenance, Managed Print Services

Customer since 2005, nationwide locations

• 1,425 sites
• 13,743 printers including multi-function, thermal label, laser

Projects

Routine new store setups and relocations

Special projects: Troubleshooting label printing; on call to support customer’s IT Team for firmware upgrades, discussing implementation services for new color printers to be deployed into stores

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Apparel

Managed Print Services: Just-In-Time Consumables

Customer since 2015, nationwide locations

• 317 stores
• 650 multifunction printers and laser printers

Selected Secur-Serv over two larger service providers because we offer a more efficient billing system that alleviated a cumbersome process, and our just-in-time replenishment meant that the in-house help desk would no longer have to field toner calls from over 300 stores

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Transportation & Supply Chain

Transportation & Freight Forwarding

Hardware Maintenance

Customer since 2003, nationwide locations

• Approximately 400 sites
• 2,305 printers including laser and thermal

Relies heavily on trucks being able to leave warehouses in a timely manner

Business critical thermal printers must be covered under a support agreement; many locations are near airports and the overall customer footprint maps closely to our service center locations.

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Supply Chain & Logistics

Managed Print Services, Hardware Maintenance

Customer since 2015, nationwide locations plus Canada sites

• 500+ devices serviced
• 47 distribution sites in USA
• 13 distribution sites in Canada
• Laser, line, and thermal printers

Projects

In early 2018, Secur-Serv and the customer began expanding the scope of services in Canada. New Canadian entity implemented in early 2018. Their entire fleet of HP laser devices is now under Secur-Serv management.

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Transportation, Freight, Supply Chain & Logistics

Managed Print Services

Customer since 2011, nationwide locations

• Support 468 devices at 78 sites in USA
• Laser, line and thermal printers

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Financial Services

Regional Bank

Managed IT Services, Managed Print Services, and Hardware Maintenance

Customer since 2012, regional locations

73 sites served onsite by Field Service Personnel; 268 on-site tickets in recent 12 month period

Managed IT Services including:

• Network administration of 730 devices
• End Point Security
• Anti-Malware

Hardware Maintenance including

• 881 PCs, laptops, and servers
• 77 check imagers
• 95 uninterrupted power supplies
• 277 managed printers

Hosted Messaging

Projects

PC refresh including procurement, staging, installation onsite, 650 PCs

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Regional Bank

Managed Print Services

Customer since 2012, regional locations

• 99 sites including corporate, back office and branches
• 566 printers currently on maintenance

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Consumer Packaged Goods

Bottling and Food Service

Hardware Maintenance, Managed Print Services

Customer since 2007, nationwide locations plus Canada sites

• 130+ sites
• 1,000 printers including laser, line, and thermal

Projects

2007: Contracted with Secur-Serv for three subsidiaries. Secur-Serv handled hardware maintenance for roughly 40 locations and covered thermal devices, dot matrix, and laser devices.

2014: Addition of a fleet of laser printers at 20 sites.

2015: New acquisition calls for a substantial addition to Managed Print Services. This began with 6 locations and about 75 devices. After the success of the initial rollout, the customer added 35 more sites throughout the Midwest.

2017: An acquisition called for Managed Print Services additions of 300 printers at 40+ sites.

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Construction

Industrial Equipment Rental

Managed Print Services

Customer since 2005, nationwide locations

• 766 sites
• 1,421 on-site tickets in recent 12 months
• 1,175 printers under maintenance

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Building Materials

Managed Print Services

Customer since 2012, nationwide locations

• 594 devices
• 125 sites

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